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***Our Cleaning Policies & Procedures**** ***24-Hour Guarantee*** If you are not completely satisfied with your cleaning, simply inform us within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied at no additional charge to you. ***Refunds*** Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with After Hours Pro Cleaning Services. Please see our 24-hour guarantee if you are dissatisfied with your cleaning.There are no refunds for gift certificate purchases too. ***Cancellation Policy*** We require a 48hr notice for a no cleaning service on your scheduled day, if not 48hrs 1 cleaning will be forfeited or a fee of $65.00 cancellation fee will be required at the time of your next cleaning. If fee is not left at your next cleaning services will be performed and 1 cleaning will be removed at that time of service. ***Lockout & Return Check Fee’s*** There is a $75.00 Fee if we get to the property and there was supposed to be a key left or someone to let us in to clean and we end up not performing the cleaning services. There is a return check fee of $35.00 for each time processed and no funds received for the services rendered. ***Rescheduling Cleanings*** We have a 24 hr rescheduling requirement for either party unless there is a emergency or out of your control instance. We will try to schedule you on our next available time slot unless you choose to skip that cleaning, but we do required both parties to agree. ***Tipping your Cleaning Service*** We do not require for you to leave a tip, but we do appreciate it very much and shows your HAPPY!
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